Customer Service and Shipping Policy

Email confirmations
You will receive an email confirmation after reception of your order and
another email after we have shipped your item that contains the following:

• shipping date
• estimated arrival time
• included items
• received payments

Shipping times
Handling takes 1-2 business days. Shipping times:

• 2-5 business days (USA)
• 4-7 business days (Europe)
• 5-9 business days (World)

Availability
We sell thru many channels like Amazon.com, our own website, and our print catalog. An item ordered remains orderable on all other websites until it leaves our warehouse. This may take 3-5 days.

Orders we cannot fill cause additional workload to us, so it is our interest to minimize these. We would just love to have that perfect system to prevented such cases.

If the unlikely event of unavailability causes disappointment to you, please bare in mind we did everything possible to prevent it and think it is fair not to leave negative feedback on Amazon.com or eBay for unavailability reasons.

Order status
Your order status, shipping date, arrival time and more can easily be found in our TOTAL RECALL confirmation emails (not to be confused with emails from Amazon.com or eBay).

Please contact us...

• If you did not get our order confirmation within 3-5 business days after placing the order on the Amazon.com or eBay websites.
• If you did not get our shipping confirmation within 3-5 business days after receiving our order confirmation.
• If you did not receive your package within 30 days after the shipping date named in our shipping confirmation.

Please kindly refrain from contacting us for these issues any earlier. Most issues clear within the above timeframes.

Prices / Shipping costs
The prices and shipping costs for orders thru Amazon.com and eBay are different from the ones valid for orders thru our own or other websites.

The buyer agrees to the prices and costs as seen at time of order. Why? We want to make our processing as smooth as possible. Both sides should stick to the agreement made when the order was placed. Any changes to an order cause significant administrative efforts that are not covered by this agreement.

Multiple item orders
We may combine single item purchases for shipment in one package at our own discretion, but we will not refund any shipping costs for orders shipped in one package.
Why? We want to make our processing as smooth as possible. Both sides should stick to the agreement made when the order was placed. Refunds cause significant administrative efforts that are not covered by this agreement.

Complaints / Returns / Cancellation
Any return must be announced by buyer and authorized by us before shipping back. Return costs are always paid by buyer regardless of return reason. Buyer may use cheapest shipping method. If we are are responsible for a complaint reason (eg. false delivery, bad quality...), we will either send a replacement copy or issue a full refund. If buyer is responsible for a return (eg. false order, change of mind/taste...), we will refund item price and deduct a 5 USD / 3 GBP fee per item returned.

If the buyer cancels one order not already shipped, we will refund the full item price, but will keep the shipping costs as a compensation for our inconveniences. Why? We want to make our processing as smooth as possible. Both sides should stick to the agreement made when the order was placed. Cancellations cause significant administrative efforts that are not covered by this agreement.

Payment Processing / Refunds
Payments are collected by Amazon.com, eBay, and our website prior to and independent from our processing of the order. Typically, you will be charged before the arrival of goods. Charges are initiated at time of purchase, refunds are initiated manually by us within 1 week after refund became necessary. We are not responsible and have no control over payment or refund processing times. Your patience is greatly appreciated here.